Thanksgiving weekend 2014: I am from FL, I rented a car in NC. While merging onto the highway the man behind me sped up to block me from merging. The rental car I was driving had some very faint marks behind the rear tire. The man's headlight was broken. I report the claim to Esurance. I receive an email a couple of days later stating that my claim representative was **, and that if she hadn't reached out to me yet, I should call her. So I call her. That was a HUGE mistake. The woman so very rude, stating that it was a auto email, and that she was busy with a lot of other claims. She didn't have time to deal with my claim. After a few minutes of berating from ** I asked to speak with her supervisor. She said he wasn't available and hung up on me. I called back and she ignored my call. So I called the Atlanta claims dept where she works and asked for her supervisor. He was a very nice man who did her job for her.
May 2015: I get my renewal paperwork from Esurance. I haven't heard a single word about my claim since my phone call in November. My 6 month premium went from $560 up to $880. I couldn't believe it. For a fender bump that wasn't my fault? I reach out to my claim representative and ask what is going on, and that according to their website my claim was closed in Feb. Why wasn't I notified? She replies that they paid the other guy $900 for a broken headlight, and they closed the claim while they wait for a bill from Avis. Avis has already informed me they wouldn't be getting the car fixed, so why are we waiting for bill? Why would they close a claim if it isn't finished?
This makes no sense, so if you ever get into an accident you never know if they will reopen the claim. This accident was so small with very little damage is apparently going on 6 months to resolve. I'd be scared to know how long it takes to resolve a real accident. I'm extremely disappointed that my claims rep, **, couldn't be bothered to actually do her job and fight for me, they paid the guy at fault $900 for a broken headlight that he probably won't get fixed. His car was covered in damage all the way around. I'll be switching to Progressive.