Pet Assure Reviews

Pet Assure
Pet Assure

Pet Assure Online Insurance Reviews

Buyer Beware! Turns out, you can buy Pet Assure health insurance, but you can't actually use it! I purchased insurance and when I took my dog to the vet, they said they'd never heard of Pet Assure, but that many insurances were super easy to work with - just send a snapshot of the receipt or keep a claim form of theirs at the office. Great service from my vet! When I went on the website, it turns out - NONE of the vets I've been to are on the list of "approved vendors." So if you have a great vet - too bad! Pet Assure won't work with them! I called (a little disbelieving the service could truly be that limited) and the customer support guy was like, "Yeah. Maybe return the card for a refund?" What a load of garbage.

Despite what the previous reviewer stated, the exclusions are not decided on a whim. In fact, they are stated fairly clearly on the Pet Assure website: "Veterinarians are not required to discount non-medical services such as routine grooming and boarding, outsourced services such as blood work sent to a lab or an outside specialist, mileage fees, and products you take home such as medications and food." Essentially, what this means is that office visits, dental cleaning, surgical procedures, etc. ARE covered.

The previous reviewer also stated that the only vets that participate are vets that charge exorbitant rates that are 3x that of the local competition. This is also untrue. While relatively few vets accept Pet Assure, the vet we were already using does and always has accepted it. Their rates were quite reasonable until last year at which point they went up about 30% to cover renovations and a massive expansion of the practice. None of this had anything to do with Pet Assure.

One last point in regards to the previous review is that Pet Assure is NOT pet insurance. It is not intended to be. Think of it more like a Costco membership for which you pay an annual fee in order to get a discount. The more you spend, the more the membership pays for itself. Anyway, we have had Pet Assure for several years. We paid $69 per year for the Unlimited Pets plan for the first few years. At that price it was well worth it. Between office visits, dental cleanings and surgeries we saved several hundred per year. Unfortunately, the same plan now costs $199 and at that price - even with the vast number of pets we have - it would take at least 2 surgeries to warrant the cost. We have decided we are better off just gambling for the meager savings that the plan now offers in relation to its cost.