TravelSafe Insurance Reviews

 
TravelSafe Insurance
TravelSafe Insurance

TravelSafe Insurance Online Insurance Reviews

Very easy to book the flights I wanted and got them cheaper than on the actual airline's site. The only negative thing I would say is that I was not able to get a decent seat selection and when I went to the airline's site I was stuck sitting in the middle seat which I hate.

Terrible company. Good luck in reaching them on the phone. I filed my claim and the wait started. After nearly a month I check the status of my claim. All it said was denied. No reason given. No email from them or phone call to explain as to why. I tried to reach them but after holding forever left a call back number.

We bought TravelSafe Insurance based in part on its positive reviews here. We went to Russia where my wife was hospitalized and we had to return early. First, they give a phony name for their medical subcontractor. When its true name was entered reviews were uniformly 1 star. They were beyond useless. Fortunately I have AMEX Platinum. They put us on flights back to the US no questions asked (except for medical release) and 100% paid. Then it turned out that travelsafe is actually a front for the VERY POORLY RATED TRAVEL MATE. The positive is that the medical part was reimbursed in only 2 months.

The bad news is that they have not refunded my wife's tour cancellation. Our trip was in September, it's now January. At first I would call and get a person. That is how the medical was handled. However lately all I get is music and bounced into their callback system. Of course they only call back when nobody is around. I am giving these bozos another week before I go to court.

I was happy with the level of respect I was treated with. Representative seemed knowledgeable and happy to answer any and all questions and concerns that I had. It gave me peace of mind to know I was covered in the event that something unforeseen would occur. I would recommend that everyone traveling always take out a travel insurance policy to protect in case there is a need.

Poor Travel Insurance, will not use this company again. Planned a cruise 2/10. My 15 year old daughter ended up with surgery 1/7 and 2/7. Filed a claim and canceled my trip immediately after first surgery on 1/17, sent along with ER/Surgery medical records. It is now April, I have called many times, they just state "it's under review", even though on my first phone call I was told 14 days, possibly 30. This is a simple case, with clear medical documentation. I only filed for the cruise portion, as it was non-refundable. Amtrak and my hotel refunded my money immediately. There are many other travel insurance companies out there, skip this one, not worth it!

Everyone there is nice but they try to talk you into stuff that was unnecessary for my needs during my business partnership with them but every place tries to do that so. It wasn't as expensive as I thought it was going to be and I guess the peace of mind was worth it in the end so overall I'd say the value was worth the extra money spent. It was easy to cancel after explaining that I just didn't need it anymore so it was terminated with welcoming back for return and future business.

Unequivocally, from my experience, the worst insurance out there. I have tried for over two months, unsuccessfully, to receive the 75% of the total cost of my purchased trip back, based on the insurance plan I purchased and based on the guidelines and rules on their website. I have provided (two times) all of the information they have requested from me, but I continue to receive excuses by different representatives as to why the claim has taken so long to process. Their company policy says it can take up to "30 days" but as they told me, "usually 14 business days". In very rare cases it can take up to 60 days, however today, marks 60 days since I filed the claim and ultimately none of what I was told has been the truth, nor resulted in what they promised on their site.

Further, I just received notification today that they need an additional 21 days for "additional information under review". I will never purchase insurance through this business again and I highly recommend anyone considering doing so to exercise caution and explore all other possibilities of travel insurance. It's very clear this is a company that sits on your money, in the hope that you give up trying to receive reimbursement for what they promise you.

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