Universal Direct Reviews

Universal Direct
Universal Direct

Universal Direct Online Insurance Reviews

Very easy to manipulate the insurance buying process.
Easy to work with. Online price quote system made it easy.
Jasmyn Williams​ was very helpfull and explain to me, what everything meant as a first time home owner I felt very confident. Thanks for your professionalism Jasmyn.. is representatives like your self that we need..
Just got them and they are a bit hard to contact by phone but otherwise haven't had enough experience with them for a great review
Derwin was wonderful and easy to talk to. He made sure I knew exactly what was going on throughout the entire process. It was a great experience all around!
Fair pricing and super easy
Very affordable with great coverage!!!
I had several questions - customer service was effective, professional, friendly and pro-active. All the agents that served me clearly knew what they were doing and wanted to and did provide top-notch service. Overall communication during the entire process was great. The only downside, and therefore 4 rather than 5 stars, is the online/web application interface - it's pretty good, but a bit confusing and could be better.
Fast and excellent customer service!
She was excellent
Impressive. The online quoting tool was great, it pulled accurate information about my property, and i was able to hold the quote and compare coverages for weeks! The coverage amounts were adequate, and the rate—WOW— blows all of the big box carriers out of the water by miles! There is nothing comparable. I called a few times to ask a couple questions and received excellent service. This being my 1st home purchase my wife and I wanted to keep our rate as low as possible, UD has acheived that. So far, so good! Thanks
Yahema she’s takes good care of her customers making sure I get the best insurance ever. I really appreciate her and her sense of humor.
Quick service and pleasant experience
Amazing experience with Yaima!!! I called the insurance company directly at the referral of a friend who has the same company. I am so blessed that the woman with whom I spoke was Yaima. She was knowledgable, efficient, kind, friendly, funny, and understanding that we needed a binder to close on a condo in 6 business days! And she got us a GREAT price! I can see why my friend enjoys this company. Yaima is truly an asset in many regards. Thank YOU for allowing ME the opportunity to do business with her!
Most of my transaction was accomplished online through a very customer friendly website. When completed and I had a question or two so I called their office. My call was handled by a live person who was friendly and competent. My questions were discussed and answered in a relaxed fashion, never making me feeling rushed in any way.
My experience was really flawless. The application process is easy and clear.
Great service and excellent pricing!
The telephone service was excellent.
Pamela Sanchez is the greatest ever. She is so amazingly helpful and responsive. She is the reason I work with this company and I just wrote my fourth policy with them.
Great professional staff! Great insurance for a Great rate!!
Miss Pam needs a raise. She helped me out very well and even gave me her email address to ensure all questions were answered and everything was smooth. Thank you again!
The price was a little more than other companies. But my experience with customer service rep, Jasmyn Williams was awesome! she was so helpful and kind.
I have had great customer service when I have had to call in.
Easy application and everything was clear cut. I wish I looked at them earlier
Seamless process for renters insurance.
Easy, fast and comprehensive
Went out of there way for me
easy to use website, reasonable prices